Support at RxOffice

You get real people who know the product and your lab. No hand-offs, no ticket maze.

1. Your goals first
   Named contacts, clear ownership, and help that lines up with your production priorities.

2. Direct to experts
   You talk to the engineers who build and run RxOffice—faster diagnosis, cleaner fixes.

3. Built to fit
   We adapt to your devices, designs, and workflows. Sensible custom work when it moves the needle.

4. Fast responses
   Short lines, quick turnarounds, and status you don’t have to chase.

5. Fair, predictable pricing
   Support plans that cover what you actually need—no “surprise upgrade” fees.

6. Partner mindset
   We plan changes with you so software, staff, and machines stay in sync.

7. Continuous improvement
   Regular updates, targeted hotfixes, and release notes that say what changed and why.

8. Quality you can trust
   We test against real lab scenarios and measure results in fewer errors and faster throughput.

Bottom line: you get accountable support from people who understand optical manufacturing.
Want to see how we work? Let’s talk.